Is UK or US Customer Service Better: Salamander Designs

Salamander Designs are an American manufacturer of high quality AV furniture, the TV cabinets are clearly geared at the high of the market and with that high price tag you would certainly expect high standards of customer service to go with it. We have dealt with the Salamander Designs UK distributers Atacama/Nordost for over a year now and we have found the customer service to be superb, in the event of any disatisifed customer the sales manager of the company will personally call the customer and do whatever he can to resolve the problem, what more could the consumer or the retailer ask for?

It was a great surprise for me to come across a consumer who describes the Salamander Customer Service. I was greatly surprised to read about this and was staggered at the comparison to the class leading service we receive on Salamander Designs TV furniture in the UK.

So it begs the question is UK customer service or US customer service better? Well I undertook a little research and found this article on UK and US customer service, certainly this paints a contradictory picture.

One thought on “Is UK or US Customer Service Better: Salamander Designs”

  • Paul Sabbah

    We are writing to you from Salamander in the US where we read with great disappointment your assessment of our Customer Service

    In fact, we can quote you literally dozens of notes and comments from Salamander customers here in the US, not only happy with our Customer Service, but in fact thrilled with the care and speed we offer.

    We are aware of the one consumer you mentioned in your blog entry: our attempts to solve his service issue have gone unanswered, much to our disappointment.

    At Salamander Designs we have built this company, not only on innovative products, but our commitment to our customers. Although we are not always perfect we continue to strive for perfection.

    Salamander takes great pride in our service, and our selection of Atamaca as UK distributor is an indication of that pride.

    We continue to invest in our ability to serve our customers, people, and our pursuit to provide innovative products and quality customer service.

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